“Mystery shoppers” put staff at the office through their paces and assessed 25 different criteria to rate their customer service – including how emails and phone calls were handled.
The process resulted in a gold award for the team in Taunton, headed by Amy Davidson MARLA. She says: "We were thrilled to receive the news that we have won a gold award. We have worked hard for our landlords and tenants in the past year, particularly during the lockdown periods. We intend to continue to offer the very best service we can both during this current national lockdown and on into brighter days."
The branch has now been shortlisted for a number of national awards that will be announced later in the year.
Robert McLean, from The British Property Awards, said: “Our awards have been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time.
“Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
To find out about the gold standard offered by the Taunton team, please email firstname.lastname@example.org or call 01823 337722.