“Mystery shoppers” put staff at the branch at The Parade, Minehead, through their paces and assessed 25 different criteria to rate their customer service – including how emails and phone calls were handled.
The process resulted in a gold award for the branch, which has been shortlisted for a number of national awards that will be announced later in the year.
David Lethaby MRICS, Residential Manager in charge of the Minehead office, said: “We are delighted and proud to have received this award.”
The prize confirms the branch’s own customer feedback. Recently a couple commented: “GTH helped us all the way through our purchase to the very end, which helped to keep stress levels bearable. Thank you for helping us find our perfect home.”
Robert McLean, from The British Property Awards, said: “ If an agent has been attributed with one of our awards it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time.
“Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
To find out how the friendly team can help you with your next property move why not call into the branch at 8 The Parade, Minehead, or ring 01643 706666 for a free, no obligation chat?