“Mystery shoppers” put staff at the branch at The Parade, Minehead, through their paces and assessed 25 different criteria to rate their customer service – including how emails and phone calls were handled.
The process resulted in a gold award for the branch, which has been shortlisted for a number of national awards that will be announced later in the year.
Carriann Phippen, Lettings Manager in charge of the Minehead office, said: “We are delighted and proud to have received this award.”
Demand for letting properties is extremely strong at the moment – especially bungalows.
Carriann said: “Bungalows fly out the door.”
The attraction of plenty of space - both inside and out has helped to increase the appeal of bungalows especially since lockdown as people re-assess their priorities.
All types of two and three bedroom properties are required as families look to enjoy the benefits of roomier homes.
Robert McLean, from The British Property Awards, said: “ If an agent has been attributed with one of our awards it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time.
“Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
To find out how the friendly team can help you with your next property move whether you are a tenant or a landlord please ring 01643 706666 for a free, no obligation chat.