Protecting Your Privacy

• Name
• Email address
• Postal address
• Telephone numbers
• Data of birth
• Payment information (such as a credit card) and bank account details
• Proof of age and/or identity (where the law requires this)
• Username and password for your website account
• Future communications preferences
  
  

There are a number of ways by which we may collect your personal data including:

• When you visit our website and complete online booking forms (such as ‘Book a Valuation’ or ‘Book a Viewing’) or you complete a ‘request a call-back’ form
• When you contact our offices or staff directly either via the website, by email, in person, by phone or by post
• When you create an account on our website
• When you engage with us on social media
• When you request follow-up after meeting us at an event
• When you use our website and accept our Cookie Policy

We understand how much data security matters to all our clients and customers. Bearing this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.

We will store your personal data as hard copy document files securely and/or as digital data on our secure servers, or on secure servers operated by a third party.

We monitor our computer systems for possible vulnerabilities and attacks and we carry out penetration testing to identify ways to strengthen security.

Please note that we cannot be responsible for the content or security of external websites. Also the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to our site, so any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Consent

In specific situations, we will collect and process your data with your consent. For example, when you choose to receive email updates and newsletters from us.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you instruct us to sell or let your property or you require us to carry out a survey.

Legal compliance

If the law requires us to, we may need to collect and process your data. For example, we may need to process your data in relation to anti money laundering laws.

Legitimate interest

In specific situations, we would use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedoms or interests. For example, we may use your email address to send you updates on similar properties to those you are interested in or let you know about other services that we think might interest you.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected or for as long as is required of us by law.

For example, RICS (Royal Institute of Chartered Surveyors), the body which governs our practice, specify for how long we must keep data for certain purposes.

We sometimes share your personal data with trusted third parties. For example, IT companies who support our website and provide email communications software or with companies who provide tenant referencing or credit checking services.

We do not share data with third parties for their own marketing purposes.

Our main databases are located on servers in the UK. Depending on the third parties used to process it, your data may be processed in the European Economic Area (EEA) or in affiliated countries that provide an adequate level of protection for the rights and freedoms of data subjects, as detailed in principle eight of the GDPR (see www.ico.org.uk).

For example, our email communications software provider may use secure servers located in the USA.

You have the right to request:

• Access to the personal data we hold about you, free of charge in most cases.

• The correction of your personal data when incorrect, out of date or incomplete.

• That we stop using your personal data for marketing purposes.

• That we stop any consent-based processing of your personal data after you withdraw that consent.

You can contact us to request to exercise these rights at any time. Please contact:

The Data Protection Officer, Greenslade Taylor Hunt, 9 Hammet Street, Taunton Somerset TA1 1RZ or email dpo@gth.net. To ask for your information to be amended please update your online account or email preferences or contact your nearest GTH office. You can also select ‘Unsubscribe’ or manage your preferences from GTH emails.

If we choose not to action your request we will explain the reasons for our refusal.

Please note that you may continue to receive communications for a short time after changing your preferences while our systems are fully updated.

We hope this Privacy Policy has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any further questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:

Email us at dpo@gth.net

Write to us at Data Protection Officer, Greenslade Taylor Hunt, 9 Hammet Street, Taunton Somerset TA1 1RZ.